Intra Oral Dental Assistant Diploma
Program Level I & II
Goals of the Program

The Intra-Oral Dental Assisting (IODA) Program prepares career-minded individuals for positions in the dental health care delivery system. The curriculum embodies the theory and practice of modern dental assisting and at the same time recognizes the demands of adult education. Professional job preparation gives the individual self-direction, a sense of independence, and marketability to meet life’s changing needs.

Spark Health & Business Academy Intra-Oral Dental Assisting Level 1 & 2 program is designed to prepare students for employment as an Intra-Oral Dental Assistant. The program includes instruction in intra-oral dental functions, direct patient care/chairside assisting and dental office procedures.  Students who have completed their training satisfactorily are qualified to take the National Dental Assisting Examination offered by the National Dental Assisting Examination Board (NDAEB). Our balance of hands-on experience and online classroom instruction prepares students with the dental assisting skills and related theory they’ll need to succeed in a career as a Dental Assistant.

 The intra-oral dental assistant is expected to develop skills to assist the dentist with treatment procedures at chairside; produce diagnostic x-rays for interpretation by the dentist; provide oral health instructions for child, teenage, and adult patients; perform chairside support and laboratory procedures that are required for dental treatments; and perform intra-oral procedures which are authorized by the dentist. Dental assistants are also expected to develop skills in basic business office procedures.

The NDAEB certificate is required to use Intra-Oral skills in Ontario.  Students are encouraged to apply for ODAA certification once successfully completing the NDEAB exam.

Intra Oral Dental Assisting

Program Offered

Intra- Oral Dental Assisting Levels 1 & 2

Duration: 51 weeks

Admission Requirements

  • Gr.12 OSSD/High School Graduate or Mature Student Status (18 Ontario, 19 out of province)
  • Successful completion of entrance evaluation

Instructional Methods

During the pandemic theory will be delivered synchronously through online lectures.  Students must be prepared to attend online classes and commit to 25 hours per week to their course.  Practical courses will require safe, on-campus attendance in order to complete necessary learning outcomes. On-campus activities which include:

  • Assessments and exams
  • Clinics and labs

Career Opportunities

Graduates of this program can find employment in Dental Offices, Hospitals, Community Health Centers, Educational Institutions, and Clinics. Some examples of positions graduates have progressed to include:

  • Intra Oral Dental Assistant
  • Dental Administrator
  • Dental Office Assistant
  • Preventative Dental Assistant
  • Dental Receptionist
  • Dental Office Manager

NDAEB Certification

Spark Health & Business Academy’s Dental Assisting Diploma Program is regulated by the National Dental Assisting Examining Board (NDAEB). 

Our program prepares you to take the NDAEB Exam.

All dental assistants wishing to perform intra-oral duties (Level II ) in the Province of Ontario are required to hold the NDAEB certificate.

Dental Treatment Co-ordinator Certificate

Our Dental Treatment Co-ordinator Certificate prepares dental assistants and dental receptionists to play a key administrative role in the dental care team. Learn the essential skills – such as dealing with finances, marketing and client relations – needed to build a dental practice and to optimize service delivery. Develop effective case presentation and consultative treatment-planning skills

Management of all aspects of patient scheduling and flow as well as communications, administration of dental insurance claims and recall systems are also included in the training. Students successfully completing the Dental Treatment Coordinator Certificate Program will possess an advanced level of training in appropriate office responsibilities. This will provide the dental office/clinic with an employee who is capable, knowledgeable and highly skilled.

Cost : $975

Duration:4 sessions (virtual classes)

Overview Duties & Responsibilities of the Dental Office Coordinator

  • Patient Communication/Applied Psychology
  • Dental Terminology Tooth Morphology
  • Tooth Identification Numbering Systems
  • Written Communications/Records Management
  • Training in the Delivery of the Interpersonal Skills
  • Understanding the Dental Chart/Dental Insurance
  • Marketing of Dental Services
  • Appointment Scheduling/Telephone Techniques
  • Recall Systems
  • Accounts Receivable, Payable and Banking
  • Computers in Dental Offices 
  • DTC
  • DA
  • Virtual

Sexual Violence Policy 

(a)  Spark Health and Business Academy is committed to providing its students with an educational environment free from sexual violence and treating its students who report incidents of sexual violence with dignity and respect. 

(b)  Spark Health and Business Academy has adopted this Sexual Violence Policy, which defines sexual violence and  outlines  its  training,  reporting,  investigative  and  disciplinary  responses  to complaints  of  sexual  violence  made by  its  students  that  have  occurred  on  its campus, or at one of its events and involve its students.

(c)  The person accused of engaging  in  sexual  violence  will  be  referred  to  as  the “Respondent” and the person making the allegation as the “Complainant”.

2.  Definition of Sexual Violence

Sexual  violence  means  any  sexual  act  or  act  targeting  a  person’s  sexuality, gender identity or gender expression, whether the act is physical or psychological in  nature,  that  is  committed,  threatened  or  attempted  against  a  person  without the person’s consent, and includes sexual assault, sexual harassment, stalking, indecent exposure, voyeurism and sexual exploitation.

3.  Training, Reporting and Responding to Sexual Violence

(a)  Spark Health and Business Academy shall include a copy of the Sexual Violence Policy in every contract made between it and its students, and provide a copy of the Sexual Violence Policy to career college management (corporate directors, controlling shareholders, owners,  partners,  other  persons  who  manage  or  direct  the  career  college’s affairs, and their agents), instructors, staff, other employees and contractors and train  them  about  the  policy  and  its  processes  of  reporting,  investigating  and responding to complaints of sexual violence involving its students. *Any company participating  in  offering  student  internships  on  their  premises  must  provide  an undertaking  in  writing  that  it  is  in  compliance  with  all  applicable  legislation, including  the  Ontario  Human  Rights  Code  and  the  Occupational  Health  and Safety  Act  and  will  provide  students  access  to  those  policies  should  they encounter issues relating to sexual violence in the workplace. 

(b)  The Sexual Violence Policy shall be published on its website. 

(c) Career college management, instructors, staff, other employees and contractors of Spark Health and Business Academy will report incidents of  or  complaints  of  sexual  violence  to  the President  upon becoming aware of them. 

(d)  Students who have been  affected  by  sexual  violence  or  who  need  information about support services should contact the President.

(e)  Subject  to  Section  4  below,  to  the  extent  it  is  possible,  Spark Health and Business Academy will  attempt  to keep all personal information of persons involved in the investigation confidential except in those circumstances  where it  believes  an individual is at imminent risk of self-harm, or of harming another, or there are reasonable grounds to believe that others on its campus or the broader community are at risk. 

This will be done by:

(i)  ensuring that all complaints/reports and information gathered as a result of the complaint/reports will be only available to those who need to know for  purposes  of  investigation,  implementing   safety  measures  and  other circumstances that arise from any given case; and

(ii)  ensuring that the documentation is kept in a separate file from that of the Complainant/student or the Respondent.

(f)  Spark Health and Business Academy the  right  of  the  Complainant  not  required to  report  an  incident  of  or make a complaint about sexual violence or not request an investigation and not to participate in any investigation that may occur in order to obtain supports and services or accommodation. 

(g)  Notwithstanding (f), in certain circumstances, Spark Health and Business Academy may be required by law or its internal policies to initiate an internal investigation and/or inform police without the complainant’s consent if it believes the safety of members of its campus or the broader community is at risk.

(h)  In  all  cases,  including  (f)  above,  Spark Health and Business Academy will  appropriately  accommodate  the needs  of  its  students  who  are  affected  by  sexual  violence.  Students seeking accommodation should contact the President.

In this regard, Spark Health and Business Academy will assist students who have experienced sexual violence in  obtaining  counselling  and  medical  care,  and  provide  them  with  information about sexual violence supports and services available in the community as set out  in  Appendix  1  attached  hereto.  Students are not required to file a formal complaint in order to access supports and services.

4.  Investigating Reports of Sexual Violence 

(a)  Under  this  Sexual  Violence  Policy,  any  student  of  Spark Health and Business Academy  may  file  a report  of  an  incident  or  a  complaint  to  the President  in  writing.  The  other officials,  offices  or  departments  that  will be  involved  in  the  investigation  are Director of Education

(b)  Upon receipt of a report of an incident or a complaint of alleged sexual violence being made, the President will respond promptly and: 

(i)  determine  whether  an  investigation  should  proceed  and  if  the Complainant wishes to participate in an investigation;

(ii)  determine  who  should  conduct  the  investigation  having  regard  to  the seriousness of the allegation and the parties involved;

(iii)  determine  whether  the  incident  should  be  referred  immediately  to  the police; 

In  such  cases  or  where  civil  proceedings  are  commenced  in  respect  of allegations of sexual violence, Spark Health and Business Academy may conduct its own independent investigation and make its own determination in accordance with its own policies and procedures; and

(iv)  determine  what  interim  measures  ought  to  be  put  in  place  pending  the investigation  process  such  as  removal  of  the  Respondent  or  seeking alternate methods of providing necessary course studies. 

(c)  Once an investigation is initiated, the following will occur: 

(i)  the Complainant and the Respondent will be advised that they may ask another person to be present throughout the investigation; 

(ii)  interviewing the Complainant to ensure a complete understanding of the allegation and gathering additional information that may not have been included  in  the  written  complaint  such  as  the  date  and  time  of  the incident, the persons involved, the names of any person who witnessed the incident and a complete description of what occurred;

(iii)  informing  and  interviewing  the  Respondent  of  the  complaint,  providing details  of  the  allegations  and  giving  the  Respondent  an  opportunity  to respond  to  those  allegations  and  to  provide  any  witnesses  the Respondent feels are essential to the investigation; 

(iv)  interviewing any person involved or who has, or may have, knowledge of the incident and any identified witnesses; 

(v)  providing  reasonable  updates  to  the  Complainant  and  the  Respondent about the status of the investigation; and

(vi)  following the investigation, the President will:

(A)  review  all  of  the  evidence  collected  during  the investigation; 

(B)  determine whether sexual violence occurred; and if so

(C)  determine what disciplinary action, if any, should be taken as set out in Section 5 below. 

5.  Disciplinary Measures 

(a)  If it is determined by Spark Health and Business Academy that the Respondent did engage in sexual violence, immediate disciplinary or corrective action will be taken. This may include: 

(i)  disciplinary  action  up  to  and  including  termination  of  employment  of instructors or staff; or 

(ii)  expulsion of a student; and /or

(iii)  the placement of certain restrictions on the Respondent’s ability to access certain premises or facilities; and/or

(iv)  any other actions that may be appropriate in the circumstances. 

6.  Appeal 

(a)  Should the Complainant or the Respondent not agree with the decision resulting from the investigation, he or she may appeal the decision to the President within 10 days by  submitting  a  letter  addressed  to  the President advising of the person’s intent to appeal the decision.


7.  Making False Statements

(a)  It is a violation of this  Sexual Violence  Policy for anyone to knowingly  make a false  complaint  of  sexual violence  or  to  provide  false  information  about  a complaint. 

(b)  Individuals who violate this Sexual Violence Policy are subject to disciplinary and / or corrective action up to and including termination of employment of instructors or staff or expulsion of a student.

8.  Reprisal

(a)  It is a violation of this  Sexual Violence  Policy to retaliate or threaten to retaliate against a complainant who has brought forward a complaint of sexual violence, provided  information  related  to  a  complaint,  or  otherwise  been involved  in  the complaint investigation process. 

(b)  Individuals who violate the Sexual Violence Policy are subject to disciplinary and /or corrective action, up to and including termination of employment of instructors or staff or expulsion of a student.

9.  Review 

(a)  Spark Health and Business Academy shall  ensure  that  student  input  is  considered  in  the  development  of  its Sexual Violence Policy and every time it is reviewed or amended. 

(b)  Spark Health and Business Academy shall review its Sexual Violence Policy 3 years after it is first implemented and amend it where appropriate. This date is January 1, 2023. 

10.  Collection of Student Data

(a)  Spark Health and Business Academy shall  collect  and  be  prepared  to  provide  upon  request  by  the Superintendent of Private Career Colleges such data and information as required according  to  Subsections  32.  1  (8),  (9), (10)  and  (11)  of  Schedule  5  of  the  Private Career Colleges Act, 2005 as amended.

Appendix 1

The following represents a list of Provincial Rape Crisis Centres:   

Canadian Association of Sexual Assault Centres Ontario

English - Assaulted Women’s Helpline

Toll Free: 1-866-863-0511

#SAFE (#7233) on Bell, Rogers, Fido or Telus mobile

TTY: 416-364-8762


Français - Fem’aide

Telephone Toll-Free: 1-877-336-2433

ATS: 1 866 860-7082

Sexual Assault/Domestic Violence Treatment Centres




Sexual Assault/Domestic Violence Treatment Centres


35 hospital-based centres that provide 24/7 emergency care to women -


Sexual  Assault/Domestic Violence Treatment Centres -


Local Centres




Sexual Assault Centre of Brantford

Crisis: 519-751-3471

Office: 519-751-1164  



Guelph-Wellington Women in Crisis

Crisis: 519-836-5710


Office: 519-823-5806 



Sexual Assault Centre (Hamilton and Area)

Crisis: (905) 525-4162

Office (905) 525-4573


Sexual Assault Support Centre of Waterloo Region

Crisis: 519.741.8633

Office: 519.571.0121 



Sexual Assault Centre London

Crisis: 519-438-2272

Office 519-439-0844

TTY: 519-439-0690 





London Abused Women’s Centre

Office: 519-432-2204



Peel Region

Hope 24/7 

Crisis: 1-800-810-0180

Office: (905) 792-0821 



Sexual Assault & Violence Intervention Services of Halton

Crisis: 905-875-1555 or 1-877-268-8416

Office: 905-825-3622




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